Whether you’re managing a hotel, resort or any other hospitality company, connecting with reliable workers who have the right skills is crucial to the success of your business. In order to navigate such a competitive hiring market, hospitality companies throughout the U.S. are partnering with a hotel staffing agency or hospitality staffing agency to ensure they have a great team who can deliver a memorable guest experience.
If you’ve never used a hotel staffing agency before, here are some questions you can ask to see if their hotel staffing solutions are right for you and your goals.
Questions to ask a hotel staffing agency about their staffing solutions
What experience do you have in hotel staffing or hospitality staffing in general?
No two staffing agencies are exactly alike, and this also applies to the staffing solutions they offer. Without proven expertise in the hospitality industry, many staffing agencies will fall short of your expectations as they can’t provide the right number of quality candidates your hotel or resort is looking for.
That’s why the smart move is to partner with one of today’s most successful hotel staffing companies if you have hotel or resort jobs to fill. Their experts have years or even decades of experience hiring hotel and resort workers and can access a broad network of candidates who are ready to hit the ground running. With this kind of support in your corner, you can rest assured that you’ll receive qualified workers for all your key roles.
What makes your staffing agency the top choice to find hotel workers?
Essentially, what makes a hotel staffing agency the best in service? When reviewing your leading choices, reputation should be at the top of your list of things to look out for. A staffing agency with a solid track record will have plenty of success stories that demonstrate their ability to provide friendly, dependable hotel staff on a consistent basis.
That’s why we recommend asking for testimonials from other hospitality companies who can speak to their services. If you can verify that a staffing agency meets your standards for success, you’ll avoid the risk of bad hires and any other staffing hang-ups that could impact the quality of your guest experience.
Do you offer flexible staffing options as part of your hotel staffing services?
The ongoing shortage of hospitality and hotel workers is pushing many hospitality companies to reevaluate their hiring strategies. One such thing to consider is staffing flexibility, which can support your hospitality company’s short- and long-term staffing goals while also benefiting applicants who are looking for a more flexible schedule.
The right staffing agency should offer a wide range of flexible staffing arrangements for your hotel or resort. For example:
- Temporary workers: Whether it’s your busy season or you have workers on sick leave or vacation, temporary workers are great as substitutes who can step in and keep your hotel team going strong.
- Seasonal workers: Seasonal workers can help you maintain appropriate staffing levels for an entire season or extended periods of time. They also have the potential to transition into permanent or full-time roles in your hotel or resort based on their performance.
- Temp-to-hire workers: Temp-to-hire workers offer a flexible solution to staffing challenges while allowing you to evaluate potential long-term employees. This approach enables you to assess a worker’s skills and cultural fit, reducing the risks associated with permanent hires and ensuring you build a strong hotel or resort staff.
How do you manage urgent hotel staffing needs?
From employee call-outs to last-minute reservations, some situations may make it necessary to hire hotel workers across a variety of roles on short notice. An experienced hotel staffing agency should be able to handle these urgent hiring needs with ease.
They should also provide access to an extensive network of vetted job seekers who are ready to work. Pair this with a presence in your local area and you get next-level support that can save you from last-minute scrambling and ensure a great experience for all your guests.
How do you recruit for hotel staff jobs?
An experienced hotel or hospitality staffing agency will understand that changes in the hiring market and other factors can prolong your hotel hiring process. They should possess a wide range of methods for engaging with active job seekers interested in hospitality and hotel jobs. These methods should include leveraging social media and maintaining a presence at local job fairs and community events.
Plus, having access to a staffing agency’s network is one of the best ways to expand your candidate pool. The right hotel staffing agency for you will have many local connections, ranging from community groups to industry organizations to schools and universities. This makes it easier to fill your open hotel and resort jobs and create a solid foundation for recruiting hospitality workers in the future.
Could you tell us about your process for hotel recruiting and hiring?
Another important way a staffing agency can ensure safety and quality of service is by completing a thorough vetting process. As a result, they can confirm the skills and qualifications of all potential candidates before recommending them for your hotel staff.
When each round of new hires is carefully screened and assessed, you can rest assured that the workers you receive will put their best foot forward and fit in well with the rest of your hotel staff. This helps create a positive working environment, which can boost retention rates in the long run.
Do you provide hotel staffing support for multiple locations?
If you manage multiple hotels, resorts or other venues, the hiring process can become more complicated — especially if your hotel or hospitality chain operates in different cities or states. Fortunately, staffing agencies with a combination of local community presence and a national footprint can simplify the process by tapping in to their vast network of hospitality candidates, making staffing for multiple venues a breeze.
As an added bonus, these agencies have hospitality industry experts who stay updated on the staffing trends in your local communities and nationwide. This means you’ll always have tailored hotel staffing solutions and the right number of hotel workers or other hospitality staff for each venue you manage.
What other hotel staffing services are you able to provide?
An agency staffing for the hospitality industry is your partner through every stage of the hiring process, delivering a wide range of services to reduce the burden of administrative tasks. This includes tax reporting, payroll processing and various other pre-employment duties. With these tasks handled, you can focus on serving your guests.
Your hotel staffing agency or hospitality staffing agency can also manage the complex tasks of ensuring compliance and proper employee misclassification. Their team of legal and employment experts will verify that each worker is suitable for your needs, reducing the risks that come with hiring hotel workers or other hospitality workers.
How do you ensure hotel workers follow all safety and cleaning regulations?
Safety is the No. 1 priority at any hotel or hospitality venue. Your staffing agency can serve as a valuable partner in your safety efforts, helping to ensure the well-being and enjoyment of your guests. For example, they will be responsible for supplying basic Personal Protective Equipment (PPE) if necessary for the job. This is especially crucial for cleaning and housekeeping jobs and food service jobs that demand careful attention to safety.
The best hotel staffing agencies will also have an Injury and Illness Prevention Program (IIPP) and a mandatory safety assessment that all candidates must undergo before they’re recommended for your resort or hotel jobs. These efforts are a great indication of their commitment to creating a safe and comfortable environment for your workers and your guests.
Can you help us create an effective long-term hospitality hiring plan?
At times, you’ll need workers for a weekend conference or convention; in other cases, you’ll need them for summer vacation or holiday season. A staffing agency that specializes in hotel staffing or resort staffing can help you develop a hiring plan to meet both your short- and long-term goals.
How do these hotel staffing plans work? The staffing agency’s experienced team has likely worked in the hospitality industry for many years and can build a strategy based on your schedule and services, among other factors. In the end, you can feel confident that there’s a solid plan in place for all your current and upcoming needs.
Need help hiring hotel workers? PeopleReady is here to serve you
Whether you’re looking to fill hotel jobs, resort jobs or other hospitality jobs, PeopleReady has hospitality staffing solutions available now. Our teams help companies hire hotel workers and other hospitality workers workers in hundreds of communities all across the U.S., from hotels and resorts to concert halls to sports stadiums.
With support from our dedicated staffing experts plus access to our JobStack app, you’ll benefit from a smooth recruiting and hiring process that serves you well. We deliver qualified candidates for a variety of roles to keep your hotel, resort or hospitality venue operating at the standard you and your guests expect. For example:
- Prep cooks and line cooks
- Parking attendants and ushers
- Concession workers
- Bartenders
- Bussers
- Food service workers
- And more!
