What to know about being a concierge, one of the top hotel and hospitality jobs
If you’re considering a career in hospitality, there are many options available, depending on your interests and experience. Among the most desirable hotel jobs is the role of a concierge. This role is perfect for those who are personable, energetic and committed to delivering an excellent guest experience.
Below, we share what you need to know about concierge jobs, including information on wages, typical duties and responsibilities, and overall career outlook.
Common questions that job seekers have about working as a concierge
How much does a concierge make?
The median hourly wage for concierges was $17.17 in May 2022, according to the Bureau of Labor Statistics. Compensation for concierge roles differs based on the type of employer. Typically, the highest pay rates are found in upscale hotels, restaurants and major tourist destinations.
Meanwhile, large cities like New York City, Chicago, Los Angeles, San Francisco, Houston, Dallas, Baltimore, Miami and Washington D.C. also generally offer higher pay rates for these roles.
What does a concierge do?
Concierges serve as the initial point of contact for guests at a specific venue. While they primarily work in the hospitality industry, like hotels and resorts, they may also be employed in hospitals, real estate offices and apartments.
Hotel concierge jobs and similar roles require a wide range of duties and responsibilities. For example:
- Answering guest inquiries
- Assisting patrons at hotels, apartments or office buildings with personal services
- Ensuring the safety and security of guests by monitoring entrances
- Serving as a central point of communication between guests and various departments within the establishment
- Offering guidance or information on business services or entertainment
- Arranging transportation services, such as rental car reservations, taxi services or rideshare options
- Monitoring guest requests for housekeeping and maintenance
- Coordinating luggage handling, storage and retrieval for guests
- Handling administrative duties, such as maintaining guest records and managing reservations
What skills and qualities does this role require?
Most importantly, concierges need great communication and interpersonal skills to make guests feel comfortable and welcomed. They also need to stay calm and collected, especially in high-pressure situations.
At the same time, a strong memory helps you remember and share information about local restaurants, events and points of interest in your city. This ability allows you to answer guest inquiries and provide valuable recommendations effectively.
Here are some other skills and qualities that will serve you well in concierge jobs:
- Attention to detail
- Flexibility
- Organizational skills
- Problem-solving abilities
- Familiarity with technology
- Empathy
What qualifications do you need to be a concierge?
There’s no formal educational requirement for concierges. However, some employers might favor a certificate or degree in a hospitality-related field. Most employers provide on-the-job training for concierge roles.
What are some examples of certifications that a hotel or hospitality worker can gain?
Hotel and hospitality workers have the opportunity to earn different certifications to improve their skills, progress in their careers, and showcase expertise in specific areas. Here is a list of some available certifications for the hospitality industry.
What is the typical work schedule for a concierge?
The usual work schedule for a concierge can differ depending on the venue. In many cases, concierges working in hotels, resorts or residential buildings may have shifts during evenings, weekends and holidays. This is because concierges are often required to be accessible during all hours to assist guests whenever needed.
What types of establishments commonly employ concierges?
As mentioned before, concierges operate in a variety of settings, such as hotels and resorts. Additionally, there’s a high demand for concierges in residential buildings and corporate offices, where their skills in guest service are highly valued.
Are there concierge jobs available at event and entertainment venues as well?
Yes, concierge jobs are often available at entertainment and event venues. In these settings, concierges play a crucial role in enhancing the overall experience for guests attending concerts, sporting events and other entertainment gatherings. See a full list of locations where PeopleReady has event staff jobs available!
Is being a concierge a good job?
Being a concierge can be a fulfilling job for those who like helping others in a customer service role. Although the schedule may have long hours, the chance to create memorable experiences for guests and residents can be satisfying.
The skills learned as a concierge, like good problem-solving and communication skills, can be useful in different jobs, opening up career opportunities in hospitality or other industries. In the end, job satisfaction in this role depends on your particular skills and interests.
What’s the job outlook for this role?
According to the BLS, concierge employment opportunities could increase 5.3% by 2028. This increase in concierge jobs shows a positive trend, making it a good time if you’re interested in one of these roles.
You can expect that cities such as New York City, Los Angeles, Chicago, Miami, Baltimore, Dallas, Houston and Washington, D.C. will have the most hospitality jobs available. However, there are also numerous job openings in suburbs and rural areas.
Are there temporary or part-time concierge jobs available?
Temporary or flexible jobs are often available throughout the hospitality industry. Many hospitality businesses, including hotels and event venues, may offer temporary or part-time jobs to cover seasonal demands or special events. Additionally, some concierge roles may provide flex schedule jobs year-round, allowing you to work on a temporary or part-time basis.
Where can I find hospitality jobs like concierge?
Concierge jobs can be found in many different ways. You can job listings on hospitality job boards or websites where hotels, resorts and other hospitality companies often share open positions. Meanwhile, major job search platforms like Indeed, LinkedIn and Glassdoor often have concierge jobs listed.
You might also consider reaching out to hotels, resorts, or event venues in your area to see if they are looking to hire hospitality workers. Also, networking in the hospitality industry or attending events could help you find opportunities.
One of the best ways for today’s job seekers to find jobs in hospitality is through staffing agencies, especially if you’re looking for flexible jobs. A staffing agency can help you find work in hospitality by connecting you with employers in your area and providing support in the job search process.
PeopleReady gives you quick access to jobs as a concierge and other jobs in hospitality
PeopleReady offers jobs with today’s leading hospitality businesses, helping workers build promising hotel careers. You can search our website or get our job search app, JobStack, to apply to hotel and hospitality jobs 24/7.
With JobStack, you can search for jobs relevant to your skills and interests, receive notifications on new job listings and manage your job applications all in one place.
Some of the hospitality jobs and event staff jobs available with PeopleReady include:
- Housekeeper jobs
- Catering jobs
- Usher jobs and parking attendant jobs
- Food service jobs
- Bartender jobs
- Prep cooks and line cook jobs
- And more hospitality jobs!
Are you asking yourself, “Do you have concierge jobs near me?” Search our jobs in hospitality and events below!
