As a leading hospitality staffing agency, PeopleReady understands that when hiring hotel staff, the interview process offers valuable insight into each candidate. The questions you ask should help identify their skills, experiences and familiarity with hotels and the hospitality industry as a whole. To help you get started, we share interview questions we recommend asking so you can hire hotel workers who will provide exceptional service to your guests.
Interview questions to ask when you hire hotel workers
Do you have experience in the hospitality or hotel industry?
Candidates with prior hotel experience often require less time to train. They are also more likely to be familiar with the unique challenges of the hotel industry, making them more prepared to address common issues. These candidates deserve priority consideration in your hiring process.
On the other hand, there are some key advantages to hiring workers who might be new to the hospitality industry. In fact, candidates who have held jobs in related fields, such as retail and customer service, have transferrable skills that can greatly benefit your team.
How do you ensure excellent customer service for all hotel guests?
In other words: Do you have what it takes to provide exceptional service in a busy environment? Asking candidates about their approach to customer service helps you see if they can handle pressure while still keeping guest needs top of mind.
Ultimately, the answer to this question will demonstrate their ability to prioritize guest needs and deal with tough situations effectively — indicating that they’re ready for the job. Candidates who talk about communicating clearly and solving problems are likely to do well in your hotel.
Do you enjoy working as part of a team?
Teamwork is essential for a well-run hotel. Hotel workers often collaborate with colleagues from various departments, including guest services, food services, housekeeping and more. Being able to work well with others ensures smooth operations and a seamless experience for all your guests.
Hiring hotel workers who are team-oriented can also help boost your employee retention rates. When your hotel staff builds strong relationships with each other, they have a greater sense of belonging and are willing to help each other out in tough situations. This makes them more likely to stay with your hotel for the long term.
How do you prioritize tasks?
From cleaning rooms to preparing food and refreshments, hotels and resorts often experience high levels of activity. That’s why it’s crucial to hire hotel workers who can manage their time well and complete projects without sacrificing quality of service.
Including this question in the interview process can also determine the candidate’s ability to prioritize tasks based on guest needs and other important considerations. Those who know how to put critical tasks first while managing their other responsibilities can be great additions to your team.
How comfortable are you taking on new duties and responsibilities?
In fast-paced hotel and hospitality environments, flexibility is key. That’s why it’s crucial to hire hotel staff who are open to taking on different tasks as needed. Those who can stay calm and adapt quickly can ensure that guests always receive the level of service they expect.
This question also provides valuable insight into their critical thinking and problem-solving abilities. Being resourceful is a key skill in any hotel or hospitality job, so those who can think on their feet are more likely to excel when given new responsibilities.
What steps do you take to ensure the safety and well-being of guests and staff?
Hotel and lodging companies must comply with all health and safety regulations to protect both their staff and their guests. Before hiring hotel staff, be sure to ask about their knowledge of these safety requirements, which might include matters such as proper luggage handling and identification of safety hazards.
Prioritizing the safety and well-being of guests also includes evaluating how candidates respond to challenging guest interactions. Hotel workers who can stay calm when a guest is upset or has concerns can resolve these issues and maintain a five-star experience that reflects well on your hotel’s image.
Can you provide an example of when you went above and beyond to meet a guest’s needs?
When you hire hotel workers who are willing to go the extra mile, they will be more likely to create a personalized experience that exceeds expectations and leaves a lasting impression on your guests. Your hotel will enjoy the benefit of repeat visits and positive recommendations as a result.
Candidates who can provide examples of their commitment to guest service show that they have a strong work ethic and will fit in well with the rest of your hotel staff. They may also be the right fit for advancement opportunities in the future.
Do you have any certifications or special training in the hotel or hospitality industry?
Certain hotel jobs require specialized training and certifications to deliver services and comply with safety regulations. For instance, kitchen staff may need to obtain a food handling certificate, and bartenders a service license depending on state regulations. These certifications ensure the well-being of guests and hotel staff alike by guaranteeing adherence to safety protocols.
Asking candidates about any relevant certifications or specialized training can indicate which applicants have the most potential. Those who invest in improving their skills are better equipped to succeed in their hotel roles. Plus, they’re more likely to make a dedicated effort to enhance the quality of service they provide to your guests.
Hotel staffing solutions at your service when you partner with PeopleReady
With over 30 years as a hospitality staffing agency, PeopleReady has staffing specialists available in hundreds of communities all across the U.S. Our dedicated local teams plus our JobStack staffing app can ensure you have the hotel and hospitality staffing solutions you need at all times.
PeopleReady makes it easy to hire hotel workers for a wide range of event and hospitality staffing needs, including:
- Front of house positions: Concierges, front desk attendants, banquet servers, bartenders, parking attendants, ushers
- Back of house positions: Dishwashers, line cooks, prep cooks, chefs, food runners, bussers
- Facilities services positions: Groundskeepers, janitors, cleaning crew members, housekeepers, laundry attendants, facilities maintenance workers
- And more!
